Terms & Conditions

Last updated: November 2026

Welcome to Oniew. By accessing or purchasing from this website you agree to the following terms. Please read them carefully.

1. Eligibility

By placing an order you confirm that you are at least the age of majority in your place of residence, or have the consent of a parent or guardian, and that the information you provide is accurate.

2. Products

Our pieces are handcrafted solid-wood LED light fixtures, made to order. Because each piece is cut and finished individually from natural timber, slight variations in grain, tone and finish are normal — they are part of the character of real wood, not defects. We make every effort to display product images accurately, but your screen may render colours differently.

3. Pricing & payment

Prices are shown in Indian Rupees (₹) for customers in India and US Dollars ($) for international customers. All prices are inclusive of applicable taxes and shipping is free — the price you see is the price you pay. Prices may change without notice. Payment is collected at checkout through Razorpay (cards, UPI and supported networks). Your order is confirmed only once payment is successfully authorised.

4. Made to order

Each piece is handcrafted to order, so please allow the stated production and delivery time. Once production has begun an order generally cannot be changed or cancelled — if you need to amend an order, contact us as soon as possible and we'll do our best to help.

5. Shipping

Every piece is handcrafted to order and typically ships within a few business days in India and 7–12 business days internationally, with delivery times varying by destination. Shipping is free on every order and taxes are already included in the price. Title and risk of loss pass to you on delivery.

6. Returns & refunds

Returns and refunds are governed by our Refund Policy, which forms part of these terms.

7. Intellectual property

All content on this site — designs, images, text and the Oniew name and logo — is our property or used with permission and may not be copied, reproduced or resold without our written consent.

8. Acceptable use

You agree not to use the site for any unlawful purpose, to infringe our or others' rights, or to transmit harmful code. We may refuse service or cancel orders at our discretion.

9. Limitation of liability

To the fullest extent permitted by law, Oniew is not liable for any indirect or consequential loss arising from the use of our products or website. Our total liability is limited to the amount you paid for the order.

10. Contact

Questions about these terms? Email hello@oniew.com or call +91 91085 54594.