Refund & Returns Policy

Last updated: November 2026

Thank you for shopping at Oniew. Every piece is hand-crafted and made to order, and we want you to love it. This policy explains when and how you can return an item or get a refund.

1. 7-day returns

If you're not happy with your piece, you may request a return within 7 days of delivery, provided it is unused and in its original, undamaged condition and packaging. Once we receive and inspect the return, we'll refund the product price to your original payment method.

2. Warranty

Every Oniew piece is backed by a 3-year guarantee on the wood and 1 year on the electricals. If a fault appears under normal use within these periods we'll repair or replace it. The warranty doesn't cover accidental damage, misuse, or the natural ageing and variation of real wood.

3. Damage-free guarantee

We pack every order carefully. In the rare case your piece arrives damaged or defective, we'll remake and reship it free, or issue a full refund. To qualify:

• Report the issue within 48 hours of delivery.
• Email us clear photos of the damage and the packaging.

4. How to request a return or refund

Email hello@oniew.com with your order number (e.g. ON-XXXXXX) and the reason. We'll guide you through the next steps.

5. Refund timeframe

Approved refunds are initiated to your original payment method (via Razorpay). Depending on your bank or card issuer, it may take several business days for the credit to appear.

6. Shipping costs

Original and return shipping costs are non-refundable unless the item arrived damaged or we made an error. In those cases we cover all shipping.

7. Order changes & cancellations

As pieces go into production quickly, please contact us as soon as possible if you need to change or cancel an order. We can usually help before production begins.

8. Contact

Email hello@oniew.com or call +91 91085 54594.